Conflict Resolution and Mediation Skills 10 Sections9 Lessons10 QuizzesLifetime
Curriculum
- 10 Sections
- 9 Lessons
- Lifetime
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- Lesson 1: Understanding Workplace Conflict2 Items
- Lesson 2: Your Conflict Style and Triggers2 Items
- Lesson 3: Listening and Questioning for Understanding2 Items
- Lesson 4: Difficult Conversations2 Items
- Lesson 5: Informal Resolution and Facilitated Conversations2 Items
- Lesson 6: Mediation Basics for HR2 Items
- Lesson 7: When Conflict Becomes a Complaint2 Items
- Lesson 8: Team Conflict, Remote Conflict and Repair2 Items
- Lesson 9: Practice Lab and Your 30-Day Plan2 Items
- Final Exam and Certificate1 Item