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Privacy Policy

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Privacy Policy

Last updated: April 2025  ·  MySafetyPrep (mysafetyprep.com)  ·  British Columbia, Canada
Overview What we collect How we use it Sharing Cookies Third parties Retention Your rights Minors Do not track Changes Contact
Section 1

Overview

This Privacy Policy describes how MySafetyPrep ("we", "us", "our"), operating at mysafetyprep.com, collects, uses, and shares personal information when you visit our website or make a purchase from us.

MySafetyPrep is a digital learning provider based in British Columbia, Canada. We operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (PIPA) of British Columbia.

By using our website or purchasing from us, you consent to the collection and use of your personal information as described in this policy.

ℹ The short version
We collect only your name and email address. All payment data is handled entirely by Stripe — we never see your card details or billing information. We do not sell your personal information. You have the right to access, correct, or request deletion of your information at any time.
Section 2

What Personal Information We Collect

We collect two categories of personal information:

Purchase information — When you make a purchase, we collect:

Your name and email address
Your purchase history and the products you have accessed
ℹ Payment information
All payment processing is handled entirely by Stripe. We do not see, access, or store your credit card details, billing address, or any other payment information. That data goes directly to Stripe and is governed by their privacy policy at stripe.com/privacy.

Device and usage information — When you visit our website, we automatically collect:

Your IP address and approximate location
Browser type, version, and operating system
Pages visited, time spent on pages, and how you navigate the site
The website or search term that referred you to our site
Date and time of your visit

Account information — If you create an account to access our courses, we collect your name, email address, and course progress.

Section 3

How We Use Your Personal Information

To fulfil your purchase and provide access:

Processing your payment and confirming your order
Granting access to your purchased products
Sending purchase confirmations and receipts
Providing access extensions or resolving access issues

To communicate with you:

Responding to your support enquiries
Sending important updates about products you have purchased
Sending promotional communications — only where you have consented or where permitted by applicable law

To operate and improve our website:

Analysing how visitors use our site to improve navigation and content
Screening for potential fraud or abuse
Assessing the effectiveness of our marketing
Section 4

Sharing Your Personal Information

We do not sell your personal information to any third party.

We share your personal information only in the following limited circumstances:

Stripe — our payment processor. All payment information is transmitted directly to and processed entirely by Stripe. We do not receive, see, or store this information. View Stripe's privacy policy at stripe.com/privacy.
Google Analytics — we use Google Analytics to understand how visitors use our website. You can opt out at tools.google.com/dlpage/gaoptout.
LearnPress / WordPress — our learning management system processes course access and completion data to manage your account and deliver course content.
Legal requirements — we may disclose your personal information if required by law, court order, or lawful request from a government authority.
Section 5

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website and improve your experience.

Essential cookies — required for the website to function, including session cookies that keep you logged in. These cannot be disabled without affecting site functionality.
Analytics cookies — used by Google Analytics to collect anonymous information about how you use our site.
Marketing cookies — used to deliver advertising relevant to your interests. You can opt out as described in Section 6.
ℹ How to manage cookies
Most browsers allow you to refuse or delete cookies through their settings. Visit allaboutcookies.org for general guidance on managing cookies.
Section 6

Targeted Advertising and Opt-Out

We may use device and usage information to deliver targeted advertising for our products on other websites based on your browsing activity. You can opt out:

Google — visit adssettings.google.com
Digital Advertising Alliance — visit optout.aboutads.info
Network Advertising Initiative — visit optout.networkadvertising.org
Section 7

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected:

Purchase records — minimum 7 years as required by Canadian tax law
Account information — for as long as your account is active, or until you request deletion
Course completion records and certificates — retained indefinitely to allow reissuance if required
Support correspondence — 3 years
Section 8

Your Privacy Rights

Under PIPEDA and British Columbia's PIPA, you have the following rights:

Right of access — request a copy of the personal information we hold about you
Right of correction — request that we correct inaccurate or incomplete personal information
Right of deletion — request deletion of your personal information, subject to our legal obligations to retain certain records
Right to withdraw consent — withdraw consent to marketing communications at any time by unsubscribing or contacting us
Right to complain — lodge a complaint with the Office of the Privacy Commissioner of Canada or the BC Information and Privacy Commissioner

To exercise any of these rights, contact us at support@mysafetyprep.com. We will respond within 30 days.

ℹ Note on deletion requests
Canadian tax law requires us to retain purchase records for a minimum of 7 years. A deletion request will remove your personal information from our marketing lists and non-essential records, but we cannot delete financial transaction records within this retention period.
Section 9

Minors

Our website and products are intended for adults — specifically regulated professionals and adult learners. Our website is not directed at individuals under the age of 18 and we do not knowingly collect personal information from anyone under 18.

If you believe we have collected information from a minor, please contact us at support@mysafetyprep.com and we will delete it promptly.

Section 10

Do Not Track

Some browsers include a "Do Not Track" feature. Our website does not currently alter its data collection practices in response to Do Not Track signals, as there is no consistent industry standard for how such signals should be interpreted.

You can limit tracking through your browser's cookie settings and by opting out of targeted advertising as described in Section 6.

Section 11

Changes to This Policy

We may update this Privacy Policy from time to time. The date of the most recent update is shown at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

Section 12

Contact Us

If you have any questions about this Privacy Policy, want to exercise your privacy rights, or wish to make a complaint, please contact us:

MySafetyPrep — Privacy enquiries
Email: support@mysafetyprep.com
Website: mysafetyprep.com
British Columbia, Canada
Response time: within 30 days

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or the BC Information and Privacy Commissioner at oipc.bc.ca.

Your privacy matters to us.

We collect only your name and email address. All payment data is handled entirely by Stripe — we never see your card details. Questions? Email support@mysafetyprep.com

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