CPHR CPD · HRPA CPD · Online · Self-paced
Conflict Resolution HR CPD Course Online: 2.5 CPHR and HRPA CPD Hours
Conflict Resolution and Mediation Skills is a practical, self-paced CPD course for HR professionals, people managers and leaders who help people through workplace disagreements, difficult conversations and complaints. Its nine narrated lessons include: Understanding Workplace Conflict; Your Conflict Style and Triggers; Listening and Questioning for Understanding. You practise on realistic situations and finish with a 36-question final exam. Built to align with CPHR and HRPA CPD requirements, it gives you 2.5 instructional hours and a certificate for your CPD log.
✓2.5 CPD hours built to align with CPHR and HRPA CPD requirements
✓Nine narrated video lessons (about 174 minutes) with slides, transcripts and a participant workbook
✓Knowledge checks with instant feedback, then a final exam to complete the course
✓Certificate on completion, ready for your CPD log. Access never expires
Need more than one course? Get all 27 HR CPD courses for $349 CAD: 67.5 CPD hours and a certificate for each. Save $974 compared with buying courses separately.
See the CPHR & HRPA CPD Package
Conflict Resolution and Mediation Skills at a glance
| Credit |
2.5 instructional hours, built to align with CPHR and HRPA CPD requirements |
| Format |
Online, self-paced: nine narrated video lessons (about 174 minutes), exercises and a participant workbook |
| Completion |
Pass the 36-question final exam at 80 percent. Knowledge checks and quizzes can be retaken as often as you like |
| Documentation |
Certificate showing course title, completion date and 2.5 hours |
| Competency areas |
Employee and Labour Relations; Leadership and Management; Organizational Effectiveness and Culture |
| Level |
Professional: for practising HR professionals, managers and leaders |
| Price |
$49 CAD, or all 27 courses for $349 CAD |
Why this course
Practical skills you can use at work the next day
This course is built for HR professionals, people managers and leaders who help people through workplace disagreements, difficult conversations and complaints. Each lesson is about 19 minutes of narrated video with on-screen exercises where you pause and work a realistic situation, followed by a three-question knowledge check that explains every answer. You finish with a written plan or tool you can use at work, a participant workbook with templates, and a final exam that confirms you have the material.
What you’ll be able to do
What you will learn in this conflict resolution HR CPD course
- Explain what workplace conflict is, where it comes from and how it escalates.
- Recognize your own conflict style and triggers, and stay steady and fair.
- Listen actively, ask neutral questions, and separate facts, stories and feelings.
- Plan and hold difficult conversations that describe behaviour and impact.
- Decide when informal resolution is suitable and run a facilitated conversation.
- Explain the principles and stages of mediation, and know when to refer out.
- Recognize when conflict may be harassment, discrimination or violence, and respond fairly.
- Diagnose team and remote conflict, repair trust, and plan your next 30 days.
What’s inside
Conflict Resolution and Mediation Skills course curriculum: nine lessons, built around real situations
Short, narrated video lessons with worked examples, each closing with a knowledge check so you know the material has landed. Slides and a transcript are included for every lesson.
Lesson 1: Understanding Workplace Conflict
You will define conflict and tell healthy from harmful conflict; name the common sources of workplace conflict. Ends with a three-question knowledge check.
Lesson 2: Your Conflict Style and Triggers
You will describe five common conflict styles and when each fits; identify your own default style and your triggers. Ends with a three-question knowledge check.
Lesson 3: Listening and Questioning for Understanding
You will tell positions from interests and find the need behind a demand; listen actively and show understanding. Ends with a three-question knowledge check.
Lesson 4: Difficult Conversations
You will prepare a difficult conversation with a clear purpose; open and describe behaviour and impact without blame. Ends with a three-question knowledge check.
Lesson 5: Informal Resolution and Facilitated Conversations
You will decide when informal resolution is suitable and voluntary; prepare each person separately. Ends with a three-question knowledge check.
Lesson 6: Mediation Basics for HR
You will explain what mediation is and when it fits; describe the principles of mediation. Ends with a three-question knowledge check.
Lesson 7: When Conflict Becomes a Complaint
You will recognize when conflict may be harassment, discrimination or violence; respond to a person who raises a concern. Ends with a three-question knowledge check.
Lesson 8: Team Conflict, Remote Conflict and Repair
You will diagnose team conflict and tell patterns from individuals; work with a whole team to reset how it handles disagreement. Ends with a three-question knowledge check.
Lesson 9: Practice Lab and Your 30-Day Plan
You will sort a situation into ordinary conflict or a formal matter; choose and prepare a suitable route. Ends with a three-question knowledge check.
Who should take this conflict resolution and mediation skills course
HR professionals, people managers and leaders who help people through workplace disagreements, difficult conversations and complaints. It is available to HR professionals in every province and territory.
CPD hours
Conflict Resolution HR CPD course: 2.5 online CPD hours for CPHR and HRPA professionals
This course is built to align with CPHR and HRPA CPD requirements for self-directed online learning. It counts as 2.5 instructional hours. You complete every lesson, pass the final exam at 80 percent, download your certificate, and enter the activity in your association’s CPD log yourself. Keep the certificate and your final exam result as your evidence. It is not accredited or pre-approved by CPHR, HRPA or any other association.
It is written for HR professionals across Canada, including CPHR members in British Columbia and Yukon, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia, Newfoundland and Labrador and Prince Edward Island, and HRPA members in Ontario, whether you hold a CPHR, CHRP, CHRL or CHRE designation or are working toward one.
Taking more than one course? Get all 27 for $349
The complete HR CPD pack gives you all 27 courses, 67.5 CPD hours and a certificate for each, for $349 CAD. Bought one at a time they would cost $1,323, so you save $974.
See the CPHR & HRPA CPD Package
FAQ
Conflict Resolution and Mediation Skills course: common questions
What is the Conflict Resolution and Mediation Skills course?
It is a self-paced online CPD course for HR professionals across Canada. It has nine narrated video lessons (about 174 minutes of video), a three-question knowledge check after each lesson, a participant workbook and a 36-question final exam. Passing the final exam at 80 percent completes the course and gives you your certificate.
How many CPD hours is the Conflict Resolution and Mediation Skills course worth?
It counts as 2.5 instructional hours. The video runs about 174 minutes, and the exercises, workbook and final exam add to your study time. The credited time is rounded down to 2.5 hours.
Does the Conflict Resolution and Mediation Skills course count as CPHR CPD hours?
It is built to align with CPHR CPD requirements for self-directed online learning. You get a certificate showing the course title, completion date and 2.5 hours to keep as evidence and enter in your CPD record yourself. It is not accredited or pre-approved by CPHR or any provincial association, so confirm the current rules with your association before you submit.
Can I use the Conflict Resolution and Mediation Skills course for HRPA CPD?
It is built to meet HRPA CPD rules for self-directed learning, and the certificate gives you the title, date and 2.5 hours for your CPD log. It is not accredited or approved by HRPA. Check HRPA's current CPD requirements and how they treat self-directed online courses before you claim the hours.
Which HR designations is this for?
It is written for HR professionals holding or working toward CPHR, CHRP, CHRL or CHRE designations, and for HR generalists, managers and leaders who want practical learning. Each provincial association sets its own CPD rules, so confirm yours.
How much does it cost?
The course is $49 CAD. The complete HR CPD pack with all 27 courses (67.5 hours) is $349 CAD, which works out to about $13 a course.
How do I log these hours?
Finish the course, download your certificate, and enter the activity in your association's CPD log yourself. Keep the certificate and your final exam result as evidence in case you are audited.
What do I need to pass?
Pass the 36-question final exam at 80 percent. The knowledge checks give instant feedback with an explanation for each answer, and you can retake any quiz as many times as you need.
How long does it take to finish?
Most people take an afternoon or two. The video is about 174 minutes, plus the exercises and the final exam. You can pause and resume at any time, and your progress is saved.
Is this course only for HR professionals in one province?
No. It is available across Canada. Where rules differ by province or territory, the course says so and shows you how to check what applies to you.
Is there an HR CPD pack that includes this course?
Yes. The complete HR CPD pack includes all 27 courses (67.5 hours) for $349 CAD, instead of $1,323 if you bought them one at a time at $49 each.
✓
Earn 2.5 CPD hours and build skills you will use on Monday.
Self-paced, with your certificate ready as soon as you finish.
