CPHR CPD · HRPA CPD · Online · Self-paced
Workplace Investigations HR CPD Course Online: 2.5 CPHR and HRPA CPD Hours
Handling Complaints and Workplace Investigations is a practical, self-paced CPD course for HR professionals, people managers and leaders who receive workplace complaints or run or oversee investigations. Its nine narrated lessons include: Why Complaints Matter; Receiving a Complaint; Deciding the Path. You practise on realistic situations and finish with a 36-question final exam. Built to align with CPHR and HRPA CPD requirements, it gives you 2.5 instructional hours and a certificate for your CPD log.
✓2.5 CPD hours built to align with CPHR and HRPA CPD requirements
✓Nine narrated video lessons (about 151 minutes) with slides, transcripts and a participant workbook
✓Knowledge checks with instant feedback, then a final exam to complete the course
✓Certificate on completion, ready for your CPD log. Access never expires
Why this course
Practical skills you can use at work the next day
This course is built for HR professionals, people managers and leaders who receive workplace complaints or run or oversee investigations. Each lesson is about 17 minutes of narrated video with on-screen exercises where you pause and work a realistic situation, followed by a three-question knowledge check that explains every answer. You finish with a written plan or tool you can use at work, a participant workbook with templates, and a final exam that confirms you have the material.
What’s inside
Handling Complaints and Workplace Investigations course curriculum: nine lessons, built around real situations
Short, narrated video lessons with worked examples, each closing with a knowledge check so you know the material has landed. Slides and a transcript are included for every lesson.
Lesson 1: Why Complaints Matter
You will recognize the main types of workplace complaint; explain why prompt, fair handling matters for people and for the organization. Ends with a three-question knowledge check.
Lesson 2: Receiving a Complaint
You will receive a complaint with care and without judging; ask what you need, without turning it into an interrogation. Ends with a three-question knowledge check.
Lesson 3: Deciding the Path
You will triage a complaint by looking at urgency, seriousness and the rules that apply; choose between informal resolution, mediation and investigation. Ends with a three-question knowledge check.
Lesson 4: Planning the Investigation
You will write clear terms of reference and define the allegations; choose a qualified, impartial investigator. Ends with a three-question knowledge check.
Lesson 5: Gathering Evidence
You will prepare for an interview and plan the order of interviews; ask open, neutral questions and test the account fairly. Ends with a three-question knowledge check.
Lesson 6: Weighing Evidence and Reaching Findings
You will explain the standard of proof in a workplace investigation; weigh evidence, including conflicting accounts, fairly. Ends with a three-question knowledge check.
Lesson 7: Outcomes, Communication and Closing the Loop
You will choose outcomes that are proportionate and consistent; communicate results to the people involved in the right way. Ends with a three-question knowledge check.
Lesson 8: Special Situations
You will handle complaints about senior leaders and conflicts of interest; respond to anonymous, vague or multi party complaints. Ends with a three-question knowledge check.
Lesson 9: Practice Lab and Your 30-Day Plan
You will run a first conversation and make a triage decision; plan an investigation and weigh conflicting evidence. Ends with a three-question knowledge check.
CPD hours
Workplace Investigations HR CPD course: 2.5 online CPD hours for CPHR and HRPA professionals
This course is built to align with CPHR and HRPA CPD requirements for self-directed online learning. It counts as 2.5 instructional hours. You complete every lesson, pass the final exam at 80 percent, download your certificate, and enter the activity in your association’s CPD log yourself. Keep the certificate and your final exam result as your evidence. It is not accredited or pre-approved by CPHR, HRPA or any other association.
It is written for HR professionals across Canada, including CPHR members in British Columbia and Yukon, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia, Newfoundland and Labrador and Prince Edward Island, and HRPA members in Ontario, whether you hold a CPHR, CHRP, CHRL or CHRE designation or are working toward one.
Taking more than one course? Get all 27 for $349
The complete HR CPD pack gives you all 27 courses, 67.5 CPD hours and a certificate for each, for $349 CAD. Bought one at a time they would cost $1,323, so you save $974.
See the CPHR & HRPA CPD Package
FAQ
Handling Complaints and Workplace Investigations course: common questions
What is the Handling Complaints and Workplace Investigations course?
It is a self-paced online CPD course for HR professionals across Canada. It has nine narrated video lessons (about 151 minutes of video), a three-question knowledge check after each lesson, a participant workbook and a 36-question final exam. Passing the final exam at 80 percent completes the course and gives you your certificate.
How many CPD hours is the Handling Complaints and Workplace Investigations course worth?
It counts as 2.5 instructional hours. The video runs about 151 minutes, and the exercises, workbook and final exam add to your study time. The credited time is rounded down to 2.5 hours.
Does the Handling Complaints and Workplace Investigations course count as CPHR CPD hours?
It is built to align with CPHR CPD requirements for self-directed online learning. You get a certificate showing the course title, completion date and 2.5 hours to keep as evidence and enter in your CPD record yourself. It is not accredited or pre-approved by CPHR or any provincial association, so confirm the current rules with your association before you submit.
Can I use the Handling Complaints and Workplace Investigations course for HRPA CPD?
It is built to meet HRPA CPD rules for self-directed learning, and the certificate gives you the title, date and 2.5 hours for your CPD log. It is not accredited or approved by HRPA. Check HRPA's current CPD requirements and how they treat self-directed online courses before you claim the hours.
Which HR designations is this for?
It is written for HR professionals holding or working toward CPHR, CHRP, CHRL or CHRE designations, and for HR generalists, managers and leaders who want practical learning. Each provincial association sets its own CPD rules, so confirm yours.
How much does it cost?
The course is $49 CAD. The complete HR CPD pack with all 27 courses (67.5 hours) is $349 CAD, which works out to about $13 a course.
How do I log these hours?
Finish the course, download your certificate, and enter the activity in your association's CPD log yourself. Keep the certificate and your final exam result as evidence in case you are audited.
What do I need to pass?
Pass the 36-question final exam at 80 percent. The knowledge checks give instant feedback with an explanation for each answer, and you can retake any quiz as many times as you need.
How long does it take to finish?
Most people take an afternoon or two. The video is about 151 minutes, plus the exercises and the final exam. You can pause and resume at any time, and your progress is saved.
Is this legal advice?
No. It is professional learning to help you spot issues early and ask better questions. Rules differ by province and territory and change over time, so check current rules for your jurisdiction and get legal advice for specific situations.
Is this course only for HR professionals in one province?
No. It is available across Canada. Where rules differ by province or territory, the course says so and shows you how to check what applies to you.
Is there an HR CPD pack that includes this course?
Yes. The complete HR CPD pack includes all 27 courses (67.5 hours) for $349 CAD, instead of $1,323 if you bought them one at a time at $49 each.
