CPHR CPD · HRPA CPD · Online · Self-paced
Performance Management HR CPD Course Online: 2.5 CPHR and HRPA CPD Hours
Coaching and Performance Management is a practical, self-paced CPD course for HR professionals, people managers and team leads who want to coach well and manage performance fairly. Its nine narrated lessons include: The Manager's Role; Setting Clear Expectations and Goals; Coaching Conversations. You practise on realistic situations and finish with a 36-question final exam. Built to align with CPHR and HRPA CPD requirements, it gives you 2.5 instructional hours and a certificate for your CPD log.
✓2.5 CPD hours built to align with CPHR and HRPA CPD requirements
✓Nine narrated video lessons (about 152 minutes) with slides, transcripts and a participant workbook
✓Knowledge checks with instant feedback, then a final exam to complete the course
✓Certificate on completion, ready for your CPD log. Access never expires
Need more than one course? Get all 27 HR CPD courses for $349 CAD: 67.5 CPD hours and a certificate for each. Save $974 compared with buying courses separately.
See the CPHR & HRPA CPD Package
Coaching and Performance Management at a glance
| Credit |
2.5 instructional hours, built to align with CPHR and HRPA CPD requirements |
| Format |
Online, self-paced: nine narrated video lessons (about 152 minutes), exercises and a participant workbook |
| Completion |
Pass the 36-question final exam at 80 percent. Knowledge checks and quizzes can be retaken as often as you like |
| Documentation |
Certificate showing course title, completion date and 2.5 hours |
| Competency areas |
Talent Management; Leadership and Management; Employment Law and Compliance |
| Level |
Professional: for practising HR professionals, managers and leaders |
| Price |
$49 CAD, or all 27 courses for $349 CAD |
Why this course
Practical skills you can use at work the next day
This course is built for HR professionals, people managers and team leads who want to coach well and manage performance fairly. Each lesson is about 17 minutes of narrated video with on-screen exercises where you pause and work a realistic situation, followed by a three-question knowledge check that explains every answer. You finish with a written plan or tool you can use at work, a participant workbook with templates, and a final exam that confirms you have the material.
What you’ll be able to do
What you will learn in this performance management HR CPD course
- Describe performance management as a cycle and choose a suitable style.
- Write clear, measurable expectations and agree priorities.
- Run a coaching conversation using GROW.
- Use open questions and active listening.
- Define a performance gap and find its likely cause, including when to involve HR.
- Keep fair records and build a fair improvement plan.
- Prepare and hold a fair review and reduce rating bias.
- Recognize and develop people fairly.
What’s inside
Coaching and Performance Management course curriculum: nine lessons, built around real situations
Short, narrated video lessons with worked examples, each closing with a knowledge check so you know the material has landed. Slides and a transcript are included for every lesson.
Lesson 1: The Manager's Role
You will describe performance management as a year round cycle, not a yearly event; tell apart coaching, directing, feedback and discipline. Ends with a three-question knowledge check.
Lesson 2: Setting Clear Expectations and Goals
You will separate duties, goals, standards and behaviours; write a goal that is specific, measurable and realistic. Ends with a three-question knowledge check.
Lesson 3: Coaching Conversations
You will explain what coaching is, and when it is the right approach; use the four step GROW structure to run a conversation. Ends with a three-question knowledge check.
Lesson 4: Asking Good Questions and Listening
You will choose between open and closed questions; use follow up questions to go deeper. Ends with a three-question knowledge check.
Lesson 5: Finding the Cause of a Performance Gap
You will define a performance gap using facts; use a simple set of questions to find the likely cause. Ends with a three-question knowledge check.
Lesson 6: Documentation and Fair Improvement Plans
You will keep factual, fair records of performance conversations; know when an informal approach has run its course. Ends with a three-question knowledge check.
Lesson 7: Performance Reviews That Work
You will prepare for a review using evidence from the whole period; recognize common rating biases and reduce them. Ends with a three-question knowledge check.
Lesson 8: Motivation, Recognition and Development
You will describe what drives engagement at work, in plain terms; give recognition that is specific, timely and genuine. Ends with a three-question knowledge check.
Lesson 9: Practice Lab and Your 30-Day Plan
You will run a coaching conversation using GROW; diagnose a performance gap and open a fair conversation. Ends with a three-question knowledge check.
Who should take this coaching and performance management course
HR professionals, people managers and team leads who want to coach well and manage performance fairly. It is available to HR professionals in every province and territory.
CPD hours
Performance Management HR CPD course: 2.5 online CPD hours for CPHR and HRPA professionals
This course is built to align with CPHR and HRPA CPD requirements for self-directed online learning. It counts as 2.5 instructional hours. You complete every lesson, pass the final exam at 80 percent, download your certificate, and enter the activity in your association’s CPD log yourself. Keep the certificate and your final exam result as your evidence. It is not accredited or pre-approved by CPHR, HRPA or any other association.
It is written for HR professionals across Canada, including CPHR members in British Columbia and Yukon, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia, Newfoundland and Labrador and Prince Edward Island, and HRPA members in Ontario, whether you hold a CPHR, CHRP, CHRL or CHRE designation or are working toward one.
Taking more than one course? Get all 27 for $349
The complete HR CPD pack gives you all 27 courses, 67.5 CPD hours and a certificate for each, for $349 CAD. Bought one at a time they would cost $1,323, so you save $974.
See the CPHR & HRPA CPD Package
FAQ
Coaching and Performance Management course: common questions
What is the Coaching and Performance Management course?
It is a self-paced online CPD course for HR professionals across Canada. It has nine narrated video lessons (about 152 minutes of video), a three-question knowledge check after each lesson, a participant workbook and a 36-question final exam. Passing the final exam at 80 percent completes the course and gives you your certificate.
How many CPD hours is the Coaching and Performance Management course worth?
It counts as 2.5 instructional hours. The video runs about 152 minutes, and the exercises, workbook and final exam add to your study time. The credited time is rounded down to 2.5 hours.
Does the Coaching and Performance Management course count as CPHR CPD hours?
It is built to align with CPHR CPD requirements for self-directed online learning. You get a certificate showing the course title, completion date and 2.5 hours to keep as evidence and enter in your CPD record yourself. It is not accredited or pre-approved by CPHR or any provincial association, so confirm the current rules with your association before you submit.
Can I use the Coaching and Performance Management course for HRPA CPD?
It is built to meet HRPA CPD rules for self-directed learning, and the certificate gives you the title, date and 2.5 hours for your CPD log. It is not accredited or approved by HRPA. Check HRPA's current CPD requirements and how they treat self-directed online courses before you claim the hours.
Which HR designations is this for?
It is written for HR professionals holding or working toward CPHR, CHRP, CHRL or CHRE designations, and for HR generalists, managers and leaders who want practical learning. Each provincial association sets its own CPD rules, so confirm yours.
How much does it cost?
The course is $49 CAD. The complete HR CPD pack with all 27 courses (67.5 hours) is $349 CAD, which works out to about $13 a course.
How do I log these hours?
Finish the course, download your certificate, and enter the activity in your association's CPD log yourself. Keep the certificate and your final exam result as evidence in case you are audited.
What do I need to pass?
Pass the 36-question final exam at 80 percent. The knowledge checks give instant feedback with an explanation for each answer, and you can retake any quiz as many times as you need.
How long does it take to finish?
Most people take an afternoon or two. The video is about 152 minutes, plus the exercises and the final exam. You can pause and resume at any time, and your progress is saved.
Is this course only for HR professionals in one province?
No. It is available across Canada. Where rules differ by province or territory, the course says so and shows you how to check what applies to you.
Is there an HR CPD pack that includes this course?
Yes. The complete HR CPD pack includes all 27 courses (67.5 hours) for $349 CAD, instead of $1,323 if you bought them one at a time at $49 each.
✓
Earn 2.5 CPD hours and build skills you will use on Monday.
Self-paced, with your certificate ready as soon as you finish.
