Contact us
We're here to help.
Get in touch.
Have a question about a course, your certificate, or your order? We typically respond within 24 to 48 hours — often sooner.
Get in touch
Contact us by email
Email support
support@mysafetyprep.com
We typically respond within 24 to 48 hours, Monday to Friday. For urgent questions about an upcoming exam or deadline, please mention this in your subject line and we will prioritise your message.
ℹ To help us respond faster, please include:
→Your order number or the email address used at purchase
→The name of the course or product you are asking about
→A brief description of your question or issue
Common questions
What can we help you with?
Certificate or documentation
Questions about your certificate, what it includes, or how to use it for self-reporting to your regulatory body. We can also reissue certificates if needed.
Access and technical issues
Having trouble accessing your course or download after purchase? Contact us and we will resolve it promptly — usually within a few hours.
Access extensions
Need more time to complete your exam prep? Free access extensions are available for our study guides and practice question banks. Just contact us and we will extend your access.
Orders and billing
Questions about your order, payment, or invoice. Include your order number and we will sort it out quickly.
Corporate and group registrations
Need to register multiple employees for WorkSafeBC asbestos training, an ethics course, or another product? We can set up a custom payment link and streamline the process for your organisation.
Guarantee claims
If you have used our exam prep bundle for at least 90 days and did not pass your exam, email us with your notice of failure and order details. We will process your refund promptly.
FAQ
Quick answers
How quickly will you respond?
We typically respond within 24 to 48 hours Monday to Friday. If your question is time-sensitive — for example, you have an exam coming up or a regulatory deadline — mention this in your subject line and we will prioritise your message.
I can't access my course or download after purchase. What do I do?
Email us at support@mysafetyprep.com with your order number or the email address used at purchase. We resolve access issues quickly — usually within a few hours of receiving your message.
I need my certificate reissued. Can you help?
Yes. Email us with your order details and the name of the course and we will reissue your certificate.
Can I get an invoice for my purchase?
Yes. Contact us with your order number and we will send you an invoice suitable for expense claims or employer reimbursement.
I have a question about whether a course meets my specific regulatory requirement. Can you help?
Yes — contact us before purchasing and describe your requirement. We will confirm whether the course meets it or point you to the right product.
We take support seriously.
Our customers are regulated professionals with real requirements and real deadlines. When you reach out, you hear back from a real person who understands your situation.