Our refund policy —
clear and straightforward.
Please read this policy carefully before purchasing. Different products have different refund terms. We want you to know exactly what applies before you buy.
At a glance — what's refundable and what isn't
If you purchase both the study guide and practice questions for the same certification (CRSP, CRST, CSP, ASP, or CHST), use the materials for a minimum of 90 days, and do not pass your exam — you are eligible for a full refund. Contact us with your notice of failure and order details.
The following products are final sale and non-refundable once access is granted:
Why most digital products are final sale
All of our products are digital — they are delivered instantly and accessible immediately after purchase. Because digital products cannot be returned in the way a physical product can, and because access is granted immediately, all sales are final except where the money-back guarantee applies.
This is standard practice for digital product providers. We are transparent about it upfront because we want you to purchase with confidence — knowing exactly what the terms are before you buy.
Refunds are not issued for the following
Even where a product is covered by our money-back guarantee, refunds will not be issued for:
All materials are created and reviewed by qualified professionals holding CSP, CRSP, and CIH credentials. We continuously review customer feedback and update our materials to reflect any changes in exam blueprints or regulatory requirements.
Exam prep bundle guarantee — full details
For exam prep bundles, our money-back guarantee applies under the following conditions. All three must be met:
To make a claim, email support@mysafetyprep.com with your notice of failure and order details. We will verify your purchase and process your full refund promptly. See our money-back guarantee page for complete details.
Agreement and updates
By completing a purchase on MySafetyPrep you confirm that you have read, understood, and accepted this refund policy. We recommend reading the course description and this policy carefully before purchasing.
MySafetyPrep reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page. The policy in effect at the time of purchase applies to that purchase.
If you have questions about this policy before purchasing, contact us at support@mysafetyprep.com. We are happy to clarify.
Questions about our refund policy?
Email us at support@mysafetyprep.com before purchasing and we will confirm exactly what applies to the product you are considering.