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Our guarantee

We stand behind every
exam prep product we sell.

We are confident that our study materials and practice questions will help you pass your certification exam. If they don't — and you have used the materials for at least 90 days — we will give you a full refund. No questions asked.

What's covered

The money-back guarantee — explained clearly

✓
100% money-back guarantee

If you purchase both our exam prep study guide and practice questions for the same certification, use the materials for a minimum of 90 days, and do not pass your exam — contact us with your notice of failure and we will issue a full refund. No questions asked. No hassle.

✓
What the guarantee covers

The guarantee applies when all three of the following are true:

→You have purchased both the study guide and practice questions for the same certification (CRSP, CRST, CSP, ASP, or CHST)
→You have had access to the materials for a minimum of 90 days before your exam date
→You have completed the materials and sat the exam

You must complete both products and sit the exam before making a claim.

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What the guarantee does not cover
→Ethics courses, CPD packages, compliance training, and safety documentation — these are final sale
→Study guide purchased without the practice questions (or vice versa)
→Claims made within 90 days of purchase — you must have used the materials for at least 90 days
→Claims made without a notice of failure from the certifying body
⚠ Please read before purchasing
The guarantee applies to exam prep bundles only — not individual products purchased separately, and not any other course or product on our platform. If you are unsure whether your purchase qualifies, contact us before buying and we will confirm.
How to claim

If you didn't pass — here's what to do

We make the refund process as straightforward as possible. Follow these steps and we will process your refund promptly.

1
Use the materials for at least 90 days
Work through both the study guide and practice questions for a minimum of 90 days before sitting your exam. Claims made within 90 days of purchase are not eligible.
2
Sit your exam and receive your notice of failure
Your certifying body will issue a notice of failure confirming you did not pass the exam. Keep this document — you will need it for your claim.
3
Contact us
Email us at support@mysafetyprep.com with your notice of failure and your order details. We will verify your purchase and process your refund.
4
Receive your full refund
Your full refund will be processed to your original payment method. No questions asked, no delays, no hassle.
ℹ Still want to pass?
Many candidates who don't pass on their first attempt find that revisiting the study guide with a focus on the domains where they scored lowest makes a significant difference on their next sitting. If you would prefer to keep studying rather than claim a refund, we are happy to extend your access — just contact us.
Our commitment

Why we offer this guarantee

We offer this guarantee because we are confident in the quality of our exam prep materials. If you complete both the study guide and the practice questions for your certification and still don't pass, that tells us something needs to improve — and we would rather refund you than have you leave dissatisfied.

We have built this business on the quality of our content. The guarantee is our way of putting our money where our mouth is.

Questions about the guarantee?

Contact us at support@mysafetyprep.com before purchasing if you want to confirm your product qualifies. We are happy to help.

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